Terms of Service

Last updated: September 2026

These Terms govern your use of hmdigitalagency.io and services provided by HM Digital Agency / Himanshu Enterprises (“we”, “us”, “our”). A signed proposal, statement of work, order form or other written agreement may add to or override these Terms for a specific engagement.

Services

We provide website development, web/app/SaaS development, UI/UX, SEO, digital growth services, CRM integration, and AI/automation services. Exact scope, deliverables, usage allowances, timelines and support levels are confirmed in writing before work starts.

Recurring subscriptions

• Monthly services renew automatically on each billing cycle until cancelled in accordance with the applicable plan or agreement.
• Subscription fees are charged in advance for the upcoming service period unless otherwise stated.
• Some plans may include an initial minimum commitment. Any such commitment will be shown before purchase or in the proposal/order form.

Setup and implementation fees

Setup, onboarding, migration, audit, integration, configuration and implementation fees are separate from recurring subscription fees unless expressly included. Setup fees are generally non-refundable once onboarding or implementation work has started.

Billing, failed payments and suspension

You authorize the payment provider to charge the agreed recurring amount and any approved usage or add-on fees. If a payment fails, we may retry the payment, request an updated payment method, pause work, or suspend access until the account is brought current.

Upgrades, downgrades and add-ons

Plan changes and add-ons may change your recurring fee. The effective date and any prorated amount will be shown or agreed before the change is processed.

Usage limits and third-party costs

AI, voice, messaging, automation runs, external APIs, advertising spend, premium software and other usage-based services are not unlimited unless explicitly stated. Included allowances and overage/third-party costs are defined in the relevant plan or proposal.

AI and automation limitations

Automated systems can make mistakes. We configure agreed business rules, permissions and escalation paths, but the customer remains responsible for reviewing sensitive decisions and maintaining appropriate human oversight. High-risk actions may require approval.

Customer responsibilities

You must provide accurate information, timely access, required approvals, lawful content and appropriate permissions for systems we connect. You are responsible for ensuring your own business complies with applicable laws, marketing consent rules and industry requirements.

Cancellation

Cancellation rules are described in our Refund & Cancellation Policy and any plan-specific agreement. Cancelling stops future renewals after the applicable notice/commitment period; it does not automatically reverse fees for work already delivered.

Intellectual property

Ownership of project deliverables, source files, licensed components and pre-existing tools is determined by the applicable proposal or statement of work. Third-party software remains subject to its own licence terms.

No guaranteed results

We do not guarantee specific rankings, revenue, lead volumes, conversion rates, platform approvals or other business outcomes. We are responsible for delivering the agreed services, not for results outside our reasonable control.

Acceptable use

You may not use our services for unlawful activity, spam, fraud, unauthorized access, deceptive impersonation, harmful content or other activity that violates applicable law or third-party platform rules.

Limitation of liability

To the extent permitted by law, we are not liable for indirect, special or consequential losses. Any liability for a specific engagement is subject to the applicable written agreement and mandatory law.

Changes

We may update these Terms for future use of the site or future service periods. Material changes to an active paid engagement will be handled according to the applicable agreement and law.

Contact

Email hello@hmdigital.agency or WhatsApp +91 88261 00260.