Refund & Cancellation Policy

Last updated: September 2026

This policy applies to HM Digital Agency subscriptions, setup/implementation work and one-time projects unless a signed proposal or contract states different terms.

Before payment

Plan price, setup fee, billing cycle, included scope and any minimum commitment will be shown or agreed before payment. AI/voice/messaging usage and third-party charges may be billed separately where stated.

Monthly subscriptions

You may request cancellation at any time. Cancellation normally takes effect at the end of the current paid billing period, subject to any agreed minimum commitment or notice period. We do not normally provide prorated refunds for unused days in a billing period once that period has begun.

Initial commitments

Growth or automation services may require an initial commitment because research, implementation and optimization are front-loaded. If a commitment applies, it will be disclosed before purchase and takes precedence over the general month-to-month wording.

Setup and implementation fees

Setup and implementation fees are generally non-refundable once onboarding, audit, configuration, migration, design or integration work has started. If we cancel before starting the relevant setup work, we will refund the unearned setup amount.

One-time projects

Deposits, milestones, revisions and cancellation terms for one-time websites, apps, SaaS or custom projects are defined in the applicable proposal or statement of work. Work already completed and third-party costs already incurred are not normally refundable.

Failed payments

If a recurring payment fails, we may retry it and contact you to update your payment method. Services may be paused or suspended if payment remains overdue.

Refund errors or duplicate charges

If you believe you were charged in error or charged twice, contact us promptly with the invoice or transaction reference. We will investigate and refund confirmed billing errors where appropriate.

Third-party and usage charges

Charges from third-party platforms, advertising spend, messaging, voice, API usage, premium software or similar consumed services are generally non-refundable once incurred.

How to cancel

Until a self-service billing portal is live, request cancellation by emailing hello@hmdigital.agency. Once the customer billing portal is activated, eligible subscriptions may also be managed there.

Contact

For billing questions, email hello@hmdigital.agency or WhatsApp +91 88261 00260.